Refund & Cancellation Policy

This policy applies to fees paid to Hometown Events for Platform services. It does not govern ticket sales, vendor booth fees, or payments between users and organizers unless Hometown Events explicitly processes such payments in a separate agreement.

Basic account registration, listing submission, and standard listing review are currently offered without Platform fees unless otherwise stated at checkout. Free services may change as the Platform evolves.

Featured listings may be granted administratively at no charge during early Platform operations or sold as Paid Services in the future. When paid featured placements are offered:

• Fees, duration, placement details, and start dates will be disclosed before purchase.
• Featured placement does not guarantee impressions, clicks, attendance, or sales.
• If a listing is rejected or removed for policy violations, refunds are generally not available except where required by law or expressly stated at purchase.
• If Hometown Events fails to deliver the purchased placement due to Platform error, we may provide a pro-rata refund or credit at our discretion.

Future advertising packages may include homepage banners, category sponsorships, newsletter placements, or bundled promotion tools. Refund eligibility will be specified in order confirmations and the Advertising & Featured Listing Policy.

Custom advertising contracts may include separate cancellation terms in writing.

If subscription plans are introduced for organizers, vendors, or businesses, billing cycles, renewal terms, trial periods, and cancellation methods will be disclosed at signup. Unless otherwise stated:

• Subscriptions may renew automatically until cancelled.
• Cancellation stops future charges but may not refund the current billing period except where required by law.
• We may offer prorated credits for significant Platform outages affecting paid features.

Future paid promotion services may include enhanced distribution, email features, social assets, or AI-assisted promotional tools. Deliverables and refund conditions will be described at purchase. Custom creative work that has already been performed may be non-refundable.

If you believe you were charged in error, contact info@hometownevents.org within thirty (30) days of the charge with your account email, transaction details, and description of the issue. Verified billing errors will be corrected via refund or account credit.

Contact us before initiating a chargeback so we can investigate. Accounts associated with fraudulent chargebacks or payment abuse may be suspended.

If an organizer cancels a listed event, attendees and vendors must resolve refunds or credits directly with the organizer unless Hometown Events explicitly acts as a payment intermediary under a separate agreement.

We may cancel or discontinue Paid Services for operational, legal, or policy reasons. Where feasible, we will provide notice and appropriate refunds or credits for undelivered prepaid services.

Email info@hometownevents.org with subject "Refund Request" and include your account email, purchase date, service purchased, and reason for the request.